CUSTOMER CARE
For any questions or inquiries regarding our offerings, please submit a request form under the 'contact' tab from the homepage.
For all other inquiries. you can reach us at contact@thekitchencookie.com
PRIVACY & SAFETY
Your Privacy Matters
The Kitchen Cookie respects your privacy. We do not sell, rent, or share your personal information with any third parties.
Information We Collect
We do not actively collect personal data beyond what you voluntarily provide (for example, when you place an order or contact us). Any information you share—such as your name, email, or delivery details—is used only to process your order and respond to your inquiries.
Cookies & Analytics
Our website is built on the Wix platform, which may use basic cookies or similar technologies for site functionality and security. We do not use these cookies to track you for advertising or marketing purposes.
Data Security
We rely on Wix’s secure platform to protect any information you submit. While no website can guarantee perfect security, we take reasonable steps to keep your information safe.
Your Choices
You may request that we update or delete any personal details you’ve provided by contacting us at contact@thekitchencookie.com.
Policy Updates
We may update this policy if our practices change. The most recent version will always be posted here.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
REFUND & EXCHANGE POLICY
Cookies
Full payment is required to confirm your custom cookie order and secure your spot on my baking schedule. Because each set is made just for you, payments are non-refundable once your order is confirmed. This helps cover time, ingredients, and prep work that begin right away.
Due to food safety reasons and the customization process for each batch we make, we do not offer returns/refunds, therefore all sales are final. If there is an issue with quality, we are happy to address it with you and make it right!
Printed Items
We want you to love your purchase! If you’re not completely satisfied, you may return or exchange any preprinted item within 30 days of delivery. If your item has a custom logo or name, returns are not accepted.
Please note that shipping costs are non-refundable, and return shipping is the responsibility of the customer. Items must be unused and in their original condition/packaging.
Once your return is received, your refund or exchange will be processed promptly.